An AI receptionist that answers, routes and takes a message
One agent answers your main number, routes calls by intent and takes messages when nobody is free.
The problem
Sound familiar?
“While we are on the other line, the rest of the calls go to voicemail — and callers do not leave messages, they call the next company.”
“Front-desk coverage is a person we cannot always spare, and evenings and lunch breaks still ring.”
What it does
One agent on your main number.
An AI phone agent answers every call on your main number, greets the caller, answers everyday questions from your own documents, routes the call to the right person, and takes a clean message when nobody is free.
Answers every call
Greets the caller on your main number.
Answers from your documents
Hours, services, locations and FAQs.
Routes by intent
Sends the call to the right person.
Takes a message
Captures a clean message when nobody is free.
Setup
How it works in Canopy
5 steps, from setup to the work getting done.
Step 1: Order your main number
Under Phone → Numbers, order the local number customers will call.
Step 2: Write the receptionist in AI → Profiles
Create an assistant profile, write its greeting and business facts on the General tab, and set its rules on the Rules tab.
Step 3: Bind the profile to your number on the Voice tab
The profile’s Voice tab binds the assistant as the production voice agent answering that number.
Step 4: Teach it your business in AI → Training
Upload the documents it answers from — hours, services, locations, FAQs.
Step 5: Point the main number at it
In VoIP → Inbound rules, route the main number to the agent, with a menu or a person as fallback.
Sample
Sample conversation, illustrative
A caller asks a question, asks for a person who is busy, and leaves a message.
The plans that carry this.
More for the front desk
Call the demo line, or try the chat.
Demo line coming soon.
Market Canopy
The AI platform for every conversation your business has.
Market Canopy is the AI-native platform for every conversation your business has. Canopy, your AI, answers customers, remembers conversations and gets the follow-up done across phone, texts, live chat, email, meetings and team chat. Built security-first, it keeps your business in control of what the AI does on its own.
453 S Spring ST, Suite 400, Los Angeles, CA 90017
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