A missed call becomes a callback and a text, not a lost customer
Busy lines offer a callback, the request waits in the queue, and you text back from the same thread.
The problem
Sound familiar?
“Missed calls are invisible until someone checks the phone log — by then the caller has moved on.”
“Voicemail is where sales calls go to die.”
What it does
A callback instead of hold music.
When your lines are busy, callers are offered a callback instead of hold music or voicemail; the request waits in the queue as work, and whoever picks it up texts the caller back from the same conversation thread.
A callback, not voicemail
Busy callers are offered a callback instead of hold music.
The request waits as work
It enters the same queue as a piece of work.
Text back from the thread
The caller’s number anchors one conversation.
Watch it in the numbers
Call and queue reporting shows the callbacks worked.
Setup
How it works in Canopy
4 steps, from setup to the work getting done.
Step 1: Put the number behind a queue
In VoIP → Inbound rules, route the number to a call queue so busy calls have somewhere to go.
Step 2: Turn on the callback offer
The queue offers callers a callback when every agent is busy; the request enters the same queue as a piece of work.
Step 3: Text back from the thread
The caller’s number anchors a conversation — reply by SMS right where the call is recorded.
Step 4: Watch it in the numbers
Call and queue reporting shows the callbacks worked and the misses that did not come back.
Sample
Sample conversation, illustrative
A missed call turns into a callback request, and the text back books the visit.
The plans that carry this.
More for the front desk
Call the demo line, or try the chat.
Demo line coming soon.
Market Canopy
The AI platform for every conversation your business has.
Market Canopy is the AI-native platform for every conversation your business has. Canopy, your AI, answers customers, remembers conversations and gets the follow-up done across phone, texts, live chat, email, meetings and team chat. Built security-first, it keeps your business in control of what the AI does on its own.
453 S Spring ST, Suite 400, Los Angeles, CA 90017
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