A phone system with an AI that answers.

Canopy answers, routes and books

• On Automate, a production AI phone agent answers calls, takes messages, books appointments and transfers to a human with the transcript in hand.
• After-hours AI routing compiles from one policy onto your existing schedules and inbound rules, so nights and weekends answer themselves.

A cloud PBX on every plan

• Order local numbers, give each user an extension, and connect desk phones, the desktop app and mobile apps over SIP.
• Every licensed user adds one concurrent channel each way to the organization pool, and call forwarding is included.
• Domestic and toll-free calling ride with the seat, and inbound calls to a user’s number are not metered per minute.

Voicemail, IVR and call rules

• Every user gets their own voicemail, and menus build an auto-attendant that can nest levels deep.
• Inbound and outbound rules route calls by schedule, caller and destination — the same rules engine across the board.
• Recorded announcements play custom greetings on any path a rule can build.

Know who is calling before you answer

• The caller ID screen-pop pulls up the caller’s CRM record for every agent the call rings.
• CNAM caller-name lookups are covered on licensed users’ calls, with a 500-lookup pool each billing period for the rest.

Recording and reporting

• Every plan carries the dashboard and activity reporting; Engage and above add call and queue reporting, where call recordings are played back.
• Turn on auto-record in VoIP settings and calls are captured with playback links on their call records.